🛡️ Safe Gaming

Crickets Casino – Our commitment to responsible gaming and your safe gaming guide

Gaming is entertainment, not a burden. At Crickets Casino, we believe every player can enjoy themselves within their limits, in a completely safe environment. Responsible gaming means knowing yourself, understanding your limits, and seeking help when you need it.

24/7 Support Team
18+ Adults Only
5 Protection Tools
Free Counseling services
Need urgent help?

If you feel gaming is having a negative impact on your life, take action now.

View Help & FAQs →

Our responsible gaming principles

Crickets Casino places the highest priority on every player's safety

⏱️
Time Limit Setting

At Crickets Casino, you can set how long you play each day or week in advance. You will automatically receive a notification when your time limit is reached.

💰
Budget control

Set your own deposit limits, wagering limits, and loss limits. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.

🧊
Cooling-Off Period

If you need a break, pause your account for anywhere between 24 hours and 30 days. No gaming is possible during this period.

🚫
Self-Exclusion Feature

For an extended break, you can self-exclude for anywhere between 6 months and 5 years. During this period, your account will be completely inactive.

🧠
Awareness check

Complete our self-assessment questionnaire to evaluate your gaming habits. It will help you determine whether there may be a problem.

🤝
Professional Support

Crickets Casino's support team is available 24/7. If you feel something is wrong, don't hesitate to reach out via live chat or email.

📖What is responsible gaming?

Responsible gaming means enjoying gaming as a healthy form of entertainment – without creating financial or personal problems. At Crickets Casino, we believe that with the right mindset and moderation, gaming can be a genuinely enjoyable experience.

Many people mistakenly think of gaming as a way to earn money. In reality, casino games are entirely based on chance. No strategy or "system" can guarantee long-term winnings. Only play with money you can afford to lose.

Crickets Casino's responsible gaming policy is built on three core pillars – awareness, control, and support. We want every player to stay informed about their own gaming habits and take the right steps when needed.

⚠️Recognize the warning signs

If any of the following are happening in your life, it may be a sign of problematic gaming:

  • Repeatedly returning to gaming to try to recover losses.
  • Neglecting family, friends, or work responsibilities because of gaming.
  • Spending more than your set budget.
  • Repeatedly trying to quit gaming but failing to do so.
  • Lying to family or loved ones about your gaming.
  • Feeling restless or irritable when you're unable to game.
  • Gaming with borrowed money or household funds.
  • Gaming is affecting your sleep, eating, or overall health.

Keep in mind: Even one or two warning signs shouldn't be ignored. Getting help early makes problems much easier to resolve. The Crickets Casino support team is always here for you.

🔍Verify your identity

Answer the following questions honestly. This will help you understand your gaming habits:

Did you spend more than your budget on gaming last month?
Do you game more to try to recover your losses?
Has gaming been cutting into time with family or time at work?
Have you tried to quit gaming but found yourself unable to?
Have you ever lied to someone close to you about your gaming?

⚙️How to set limits

Log in to your Crickets Casino account to easily set various limits. Here's the step-by-step process:

  • 1
    Log in to your account
    Log in to Crickets Casino with your username and password.
  • 2
    Go to Profile Settings
    Click your name in the top right corner and go to the "Responsible Gaming" section.
  • 3
    Choose the type of limit
    Choose from deposit limits, session time, wagering limits, or loss limits – whatever suits your needs.
  • 4
    Enter the amount and duration
    Set daily, weekly, or monthly limits by specifying an amount in BDT or a time duration.
  • 5
    Confirm
    Confirm with "Yes" on the confirmation prompt for the limit to take effect. Lowering a limit is immediate; increasing one requires a 24-hour waiting period.
💡10 Tips for Safe Gaming

Follow these tips to play responsibly at Crickets Casino:

  • Set a budget before you start playing and stick to it.
  • Treat gaming as entertainment, not a source of income.
  • If you lose, stay calm and stop – don't chase losses with bigger bets.
  • Do not game under the influence of alcohol or any other substance.
  • Take regular breaks – at least 15 minutes every hour.
  • Only use money you have earned yourself and that is not needed for household expenses.
  • Never game with borrowed money or credit.
  • Finish your important tasks for the day before gaming.
  • Keep your account limit tools active.
  • Take at least one full day off from gaming each week.
👶Minor Protection

Crickets Casino strictly prohibits anyone under 18 from gaming. Age is verified at registration, and identity documents may be requested if there is any doubt.

Do you have children or teenagers at home? Take the following steps:

  • Keep your device locked with a PIN or password.
  • Use parental control software on your browser.
  • Close your browser when logged in to your Crickets Casino account.
  • Try to avoid gaming in front of children.
  • If you suspect a child has been using an account, contact support immediately.
Frequently Asked Questions

Yes. Any balance in your account can be withdrawn before self-exclusion takes effect. Once self-exclusion is active, new deposits and gaming are not permitted, but your existing balance can still be withdrawn.

Lowering your deposit limit takes effect immediately. However, increasing a limit requires a 24-hour waiting period and confirmation via email. This rule protects you from making impulsive decisions in the heat of the moment.

Cooling-off is a short-term break lasting 24 hours to 30 days that expires automatically at the end of the period. Self-exclusion is a long-term commitment of 6 months to 5 years that cannot be reversed before it expires and is intended for serious concerns.

Yes, it is fully treatable. Gaming addiction is a behavioural condition, and recovery is possible with the right support. Speak to a counsellor or mental health professional. Crickets Casino's support team can point you toward the right resources.

A third party cannot directly close an account on someone else's behalf. However, if you are unable to make the decision yourself, a family member may contact Crickets Casino's support team to explain the situation. Our team will take the appropriate steps.
🛠️Protection Tools
💳
Deposit Limit
Set daily, weekly, or monthly limits.
Session Timer
Set a daily limit on how long you play.
📉
Loss Limit
Stop once you've lost a set amount.
🧊
Cooling-off
Take short breaks.
🚫
Self-Exclusion
Take an extended break from gaming.
🔔
Notification
Get notified when you're approaching your limit.
📞Get help

If you or someone you know is struggling with a gaming problem, reach out to Crickets Casino through any of the following:

  • Email: support@cricketscasino.ws
  • Live Chat: Available 24/7 on the website
  • Direct Support via Mobile App

For more detailed questions, visit our FAQ Page View.

📊Important Information
  • 18+
    Age Restriction
    Only players aged 18 and above are permitted to play.
  • KYC
    Identity Verification
    Identity verification is required before any withdrawal.
  • FREE
    Free support
    All responsible gaming tools and support are completely free of charge.

Play responsibly

Join Crickets Casino now for a safe and enjoyable gaming experience. Use our protection tools to set your own limits and play without the pressure.

Free registration · Set your limits · 18+ only

বাংলা