Crickets Casino Privacy Policy – Your Data Is Completely Safe With Us

📄1. Introduction

Crickets Casino ("we", "our") is one of Bangladesh's most popular online gaming and Sports Betting platforms. Using our services requires you to provide certain personal information. This privacy policy clearly explains what data we collect, why we collect it, and how we keep it secure.

This privacy policy applies to the Crickets Casino website (cricketscasino.ws), mobile app, and all related services. If you have any questions after reading this policy, please contact our support team.

📊2. What Information We Collect

Crickets Casino collects the following information for various purposes:

A. Information You Provide Directly:

• Full name and date of birth
• Email address and mobile number
• Residential Address
• National ID or passport number (for identity verification)
• Payment details (bKash/Nagad number, bank account)

B. Automatically Collected Information:

• IP Address & Device Information
• Browser Type & Version
• Gaming activity and transaction history on the platform
• Login Time & Session Data
• Data collected through cookies and tracking technologies

🎯3. Why We Collect Your Data

Crickets Casino collects your data for the following reasons:

• For account creation and management.
• To complete identity verification and the KYC (Know Your Customer) process.
• To process financial transactions, including deposits and withdrawals.
• To prevent fraud, money laundering, and other illegal activities.
• To provide customer service and support.
• To send personalised offers and promotions (with your consent only).
• To comply with legal and regulatory obligations.
• To improve platform security and performance.

⚙️4. How Your Data Is Used

Crickets Casino uses collected data solely for the purposes stated above. We never use your information for anything beyond what is necessary.

• Enhancing Your Gaming Experience: We analyse your preferences to show you more relevant games and offers.
• Security Monitoring: Accounts are kept secure through detection of unusual logins or transactions.
• Contact: Important updates, security alerts, and promotional emails will be sent.
• Analytics: Anonymous data is analyzed to understand how well the platform is performing.

🤝5. Who We Share Your Data With

Crickets Casino does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• 1 Payment processor: Information required to process transactions is shared with bKash, Nagad, Rocket, or your bank.
• 2 Identity verification service: Data may be shared with approved third-party services for KYC verification purposes.
• 3 Legal authorities: Required information may be disclosed under a court order or at the direction of a regulatory authority.
• 4 Technology Partners: Encrypted data may be shared with cloud hosting and cybersecurity providers to support platform operations.
• 5 Business Transfers: In the event of a change in ownership of Crickets Casino, user data may be transferred to the new owner; however, this privacy policy will remain in effect.

In all of the above cases, third parties are required to comply with Crickets Casino's privacy standards. Any partner found to be in violation will have their partnership terminated.

🍪6. Cookies & Tracking Technologies

Crickets Casino uses cookies and similar technologies to enhance your platform experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: These are essential for maintaining your login session and keeping your account secure.
• Functional Cookies: To remember your language preferences and game settings.
• Analytics Cookies: To understand how many users visit each page and how long they stay. This data is anonymous.
• Marketing cookies: To show relevant offers (only with your consent).

You can block or delete cookies at any time by adjusting your browser's cookie settings. However, disabling certain cookies may affect how some features of Crickets Casino function.

🔒7. Data Security Measures

Crickets Casino follows the highest industry standards to protect your data. Our security measures are outlined below:

• 256-bit SSL: All data transfers are secured with robust encryption.
• Two-Factor Authentication: OTP verification at login provides an extra layer of account security.
• Firewall & DDoS protection: Our servers are protected against cyber attacks.
• Regular Security Audits: Third-party security experts regularly audit the platform.
• Access Control: Only authorised staff members have access to user data.
• Data backup: Regular backups are performed to minimise the risk of data loss.

⚖️8. Your Rights

As a Crickets Casino user, you have the following rights:

• Right to Know: You can find out exactly what information we hold about you.
• Right to rectification: You may request corrections to any inaccurate information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to restrict processing: You may object to the processing of your data.
• Portability: You can request a copy of your data in a structured, portable format.
• Marketing Opt-Out: You may stop marketing communications at any time.

To exercise any of these rights, email us at support@cricketscasino.ws. We typically process requests within 30 days. Please note that certain data may not be erasable due to legal obligations.

⏳9. Data Retention Period

Crickets Casino retains your data only for as long as necessary — no longer.

• All data is retained for as long as your account remains active.
• After account closure, data may be retained for up to 5 years as required by legal obligations.
• Financial transaction records are retained for up to 7 years in accordance with anti-money laundering regulations.
• Log data is generally deleted after 1 year.
• If you opt out of marketing, your marketing data is removed immediately.

👶10. Children's Privacy

Crickets Casino's services are not intended for anyone under the age of 18. We do not knowingly collect personal information from minors.

If a minor has accidentally registered and we become aware of it, that account and all associated data will be deleted immediately. Parents or guardians who suspect this has occurred are encouraged to contact us.

🔄11. Changes to the Privacy Policy

Crickets Casino may update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will reflect the revision.

For significant changes, a notification will be sent to your registered email. Continued use of the platform after such changes will be considered acceptance of the updated privacy policy.

📬12. Contact & Complaints

For any privacy-related questions, concerns, or complaints, please contact Crickets Casino through the following:

• Email: support@cricketscasino.ws
• Live Chat: Available 24/7 on the website or mobile app
• For general inquiries FAQ Page here.

We typically respond to emails within 24–48 hours. Formal privacy requests are resolved within 30 days.